Cancellation & Refund Policy

At Klinik Huda, we are committed to providing quality products and services. Please read our Cancellation & Refund Policy carefully before making a purchase.

1. Order Cancellation

You may cancel your order under the following conditions:

• Before dispatch: Full refund. Contact us immediately at 03-3393 3922 or WhatsApp 017-927 0013.
• After dispatch: Cancellation is not possible. You may return the item upon receipt (see Section 2).

2. Returns & Exchanges

We accept returns and exchanges for physical products only, subject to the following:

• Items must be unopened, unused, and in original packaging
• Return request must be made within 7 days of receiving your order
• Sealed health supplements and medicines cannot be returned once opened for hygiene and safety reasons
• Return shipping costs are borne by the customer unless the item is defective or incorrect

3. Refunds

Refunds are processed as follows:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–14 business days to your original payment method.
• Original shipping charges are non-refundable unless the return is due to our error (defective or incorrect item).

4. Medical Services & Consultations

The following are non-refundable:

• Physician consultation fees
• Prescription-only medications (Mounjaro / Tirzepatide) once dispensed, per Malaysian medical regulations (Poison Act 1952)
• In-clinic treatments and procedures that have been rendered

If you are unable to attend a scheduled consultation, please notify us at least 24 hours in advance to reschedule at no extra charge.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund including shipping costs, at no charge to you.

6. How to Request a Refund

To initiate a return or refund request:

1. Contact us via WhatsApp at 017-927 0013 or email us with your order number.
2. Provide details of the issue and supporting photos if applicable.
3. We will respond within 1–2 business days with return instructions.

7. Contact

For any questions about this policy, please contact us at 03-3393 3922 or WhatsApp 017-927 0013, or visit us at 19, Jalan Muafakat 1, Taman Dato Bandar Meru, 41050 Klang, Selangor.